Group ITAM Process & Governance Manager

Dettagli

Descrizione

Your role

Define and maintain global ITAM process documentation and workflows.

Ensure ITAM processes align with frameworks such as ITIL and ISO standards.

Lead process harmonization and standardization initiatives across multiple business units and regions.

Monitor compliance and support internal and external audits related to ITAM processes.

Collaborate with IT Architecture, Service Management, and IT Operations teams to align processes with technology strategy.

Maintain RACI matrices and governance structures for clear ownership and accountability.

Analyze KPIs and process performance to identify opportunities for improvement.

Support change management and training initiatives to increase process adoption.

Ensure integration of ITAM processes with enterprise platforms such as ServiceNow and other IT management systems.

Requirements
Minimum 3 years’ experience in IT Asset Management (ITAM) or IT Service Management (ITSM) processes.
Strong knowledge of ITIL practices and ITAM governance frameworks.
Experience in process design, documentation, and global process harmonization.
Strong knowledge of ServiceNow ITAM modules and enterprise IT management tools.
Strong communication and stakeholder management skills.
Experience supporting process improvement initiatives and KPI monitoring.
Bachelor’s degree in Information Technology, Business Administration, or related fields.
Languages: Italian and English

Where: The position is based in Milan, with occasional business travel and the possibility of an exciting relocation opportunity to Luxembourg.

What We Offer

A dynamic, young, and fast-growing environment

Flexible thinking and working approaches

Hands-on experience in a stimulating, project-based context

Opportunities to learn from industry professionals

On-the-job training (and more)

The chance to work on real projects with tangible impact

The chance to work on real projects with tangible impact

Inclusion & Equal Opportunity

We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.

Discover more about us #BTO

Explore our world at www.relatech.com