Support & Training Executive - Based in Milan

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Azienda:  ResDiary Contratto:  tempo indeterminato
Disponibilità:  full time Comune:  Milano
ResDiary have been revolutionizing restaurant reservations for more than a decade. We love what we do and live to help our customers love our system and grow their business. From getting operators up and running and training them, to support and retention, we spend our time making sure that our clients have the best product, service, experience and support.

About you:
You’re a food and technology lover and definitely a people person. You aren’t afraid to face customers’ problems and like to search for solutions to issues.

As part of our growing team in Italy, you will be an integral part of client satisfaction and actively involved in retaining accounts. Strong customer relationships are important at ResDiary and this will be a large part of your job. You’ll be proactive, looking out for issues businesses may have and helping them manage their operations with ResDiary tips, tricks and advice.

To manage the onboarding of restaurants, making sure ResDiary is supplying the best solution for the customer’s needs and actively looking to improve their operations. Going forward, you’ll be listening to any issues the customer might have, helping them understand the capabilities of ResDiary and acting as a product ambassador.

Ensure that the setup and training processes are followed
Provide the clients with online (or onsite) training
Listen to the customers issues and be a daily “problem solver”
Help in developing the customer support and training base
Assist in localizing the operations for the territory
Anticipate and monitor dissatisfied accounts and ensure problems/issues are dealt with swiftly and appropriately.

Basic Qualifications:
Degree preferably in hospitality management field
Experience in the hospitality industry, preferably in the restaurant sector, to have a full understanding of the ins and outs of the business
Ability to perform within a fast-paced, multi-priority setting
Excellent time management and communication skills
Customer-first mentality; ability to empathize and build customer loyalty
Strong critical thinking, analytical, and complex problem solving skills
Good knowledge of the territories where ResDiary is expanding

Preferred Qualifications:
Managing experience in hospitality
International working context
Fluent / native in Italian and proficient in English (additional languages are a plus)
Previous experience in customer care
Excellent interpersonal skills for phone troubleshooting and writing skills through email
Deep love for the restaurant business and food
Full training will be provided at our head office in Glasgow.

Competitive salary plus pension contribution

This is a full time position, based ideally in Milan or Rome.

You will be working from home, with a view to office space being made available as and when required.

ResDiary is proud to be an Equal Employment Opportunity and Affirmative Action Employer M/F/D/V.
Pubblicato il 19 Luglio
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